> ## Documentation Index
> Fetch the complete documentation index at: https://docs.sabaothcloud.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> Get help with SabaothCloud

## Contact us

<CardGroup cols={2}>
  <Card title="Technical support" icon="envelope" href="mailto:support@sabaothcloud.com">
    Problems with a service, your account or billing.

    [support@sabaothcloud.com](mailto:support@sabaothcloud.com)
  </Card>

  <Card title="Sales and general questions" icon="comments" href="mailto:hello@sabaothcloud.com">
    Plans, the Enterprise plan and anything else.

    [hello@sabaothcloud.com](mailto:hello@sabaothcloud.com)
  </Card>

  <Card title="Privacy" icon="shield" href="mailto:privacy@sabaothcloud.com">
    Data and privacy requests.

    [privacy@sabaothcloud.com](mailto:privacy@sabaothcloud.com)
  </Card>

  <Card title="Follow us" icon="bullhorn">
    Product news on [X](https://x.com/sabaoth_tech) and [LinkedIn](https://www.linkedin.com/company/sabaoth-tech).
  </Card>
</CardGroup>

## What to include

Including these details helps us resolve your request faster:

* Your **organization name**
* The **service name**, and its service ID if a banner on the service page shows one
* What you were trying to do, and what happened instead
* The exact error message, or a screenshot
* When it happened, with your time zone

<Warning>
  Never send passwords, API keys or connection strings with passwords in them. If one has been shared by mistake, rotate the password or revoke the key straight away.
</Warning>

## Check these first

<AccordionGroup>
  <Accordion title="A service is stuck in Provisioning or Scaling">
    Most changes finish within a few minutes. The service page checks for updates every 15 seconds, and you can click **Refresh status**. If a banner says the change is taking longer than expected, contact support and include the service ID it shows.
  </Accordion>

  <Accordion title="I can't connect to my service">
    Check that the service is **Ready**, that it is exposed to the internet if you're connecting from outside SabaothCloud, and that your IP address is on the allowlist. See [Networking and connecting](/dashboard/networking#troubleshooting-connections).
  </Accordion>

  <Accordion title="I can't create a service">
    Your plan may be out of service slots or resources. The create wizard shows what's left. See [Usage](/dashboard/usage) and [Plans and pricing](/guides/pricing-plans).
  </Accordion>

  <Accordion title="A button is missing or disabled">
    Some actions depend on your role. For example, Viewers can't change services and only Owners and Admins can manage billing. Hover over a disabled button to see why. See [Members and roles](/dashboard/members#roles).
  </Accordion>

  <Accordion title="I deleted a service by mistake">
    Deleted services can be restored for 7 days. See [Restore a deleted service](/dashboard/managing-services#restore-a-deleted-service).
  </Accordion>

  <Accordion title="I didn't receive a verification or reset email">
    Check your spam folder. You can resend a verification email from **Settings** > **Profile**, and request a new reset link from the **Forgot password?** page.
  </Accordion>
</AccordionGroup>

## Reporting a security issue

If you believe you've found a security vulnerability, email [support@sabaothcloud.com](mailto:support@sabaothcloud.com) with "Security" in the subject line. Include the steps to reproduce it and what an attacker could do. Please don't disclose it publicly until we've responded.


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